Suits for all Sizes from Big Clothing 4 U

Returns, Exchanges & Refunds

Extended Christmas returns policy, any orders placed from Black Friday will be able to be returned until 31st January 2018!

Please note we can only offer free returns and exchanges

  • For orders in the UK (orders outside the UK will be responsible for the shipping costs)
  • We can only offer one free return per order, any further returns or exchanges to an order must be covered by the customer
  • For hygiene reasons we cannot accept exchanges or refunds on underwear, socks 

Royal Mail Portal Site for Returns

Exchanges

Returns procedure:

 What you need to do

  • Please ensure you send your goods back within 30 days
  • Please use our Royal Mail Return Portal to print a returns label for your return package - you will need the invoice number which begins 8000
  • We ask that you get a Proof of Postage, this is to protect yourself should the item be lost in the post during return
  • All items must to be returned in the original packaging
  • All items must to be returned with the original invoice 
  • Please fill out our returns form enclosed in your parcel to explain what you would like done

What Big Clothing 4 U will do

  • Check that items have been returned in the original packaging
  • Inspect that all items returned are not damaged
  • Inspect that all items have not been worn or washed
  • Inspect that the tags have not been removed
  • We will see from your note on the returns form whether you would like an exchange or a refund

Exchanges:

  • We will send your exchanged goods on receipt of the returned garment.  Fast delivery and Fast exchanges!
  • Please note, exchanges are subject to current stock/sizes being available
  • Free return label available for first exchange and any subsequent labels you will be charged £3.99 per label

Refunds

  • We issue all refunds within two working days from receipt of the returned garment (can be up to five working days in busy periods)
  • Original postage on all items will not be refunded
  • Refunds will be issued back onto the same credit/debit card or paypal account used to pay for the original garment
  • Order over £75 and get free delivery, if you return goods and the balance is below £75 you will be charged £3.99 and this will be deducted from your refund as this will take you under the free delivery threshold of £75. If you order when a free delivery promotion is active, for example "free delivery over £25 this weekend" and you return goods that bring the refund balance below the qualifying free delivery limit them you will be charged standard delivery at £3.99