Suits for all Sizes from Big Clothing 4 U

Returns, Exchanges & Refunds

Please note we can only offer free returns and exchanges

  • For orders in the UK (orders outside the UK will be responsible for the shipping costs)
  • We can only offer one free return per order, any further returns or exchanges to an order must be covered by the customer
  • For hygiene reasons we cannot accept exchanges or refunds on underwear, socks 

Royal Mail Portal Site for Returns

Exchanges

Returns procedure:

 What you need to do

  • Please ensure you send your goods back within 30 days
  • Please use our Royal Mail Return Portal to print a returns label for your return package - you will need the invoice number which begins 8000
  • We ask that you get a Proof of Postage, this is to protect yourself should the item be lost in the post during return
  • All items must to be returned in the original packaging
  • All items must to be returned with the original invoice 
  • Please fill out our returns form enclosed in your parcel to explain what you would like done

What Big Clothing 4 U will do

  • Check that items have been returned in the original packaging
  • Inspect that all items returned are not damaged
  • Inspect that all items have not been worn or washed
  • Inspect that the tags have not been removed
  • We will see from your note on the returns form whether you would like an exchange or a refund

Exchanges:

  • We will send your exchanged goods on receipt of the returned garment.  Fast delivery and Fast exchanges!
  • Please note, exchanges are subject to current stock/sizes being available
  • Free return label available for first exchange and any subsequent labels you will be charged £3.99 per label

Refunds

  • We issue all refunds within two working days from receipt of the returned garment (can be up to five working days in busy periods)
  • Original postage on all items will not be refunded
  • Refunds will be issued back onto the same credit/debit card or paypal account used to pay for the original garment
  • Order over £75 and get free delivery, if you return goods and the balance is below £75 you will be charged £3.99 and this will be deducted from your refund as this will take you under the free delivery threshold of £75. If you order when a free delivery promotion is active, for example "free delivery over £25 this weekend" and you return goods that bring the refund balance below the qualifying free delivery limit them you will be charged standard delivery at £3.99