How do I return my BigClothing4U order?
No printer? No problem. Follow the instructions to create a QR code, which you take to either a Post Office branch or Royal Mail Customer Service Point (CSP). They’ll scan the QR code, print the label, which you can then fix to your parcel and drop off while you’re there.
*Free returns label available for UK customers only. Those outside of the UK are responsible for return shipping. Send your parcel back to:
Unit 1, Ginetta Park
Queensway Industrial Estate
Step 2: Include a note in your returns package
Your note should tell our warehouse team whether you would like a refund or an exchange.
Step 3: Send it back to us with proof of postage
We strongly recommend that you get proof of postage when returning your order to protect
you, should your parcel get lost on the way back to us.
Step 4: Sit back & relax
Sit back and relax knowing that our team will process your refund/exchange as quickly as possible.
All returns must be sent to us within 100 days and should be sent back to us in their original condition together with the original packaging and tags. If you send unwanted items after the relevant returns period above, we may have to send it back to you and ask you to cover the additional delivery costs.
For faulty items, we offer 30 day returns for a refund or exchange. If returned items exceed 30 days, we offer store credit up to 100 days after purchase.
All items are inspected on return by our team. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear cologne or antiperspirant deodorant, as these can mark and leave scents on the item.
If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Customers must advise whether they would like their items delivered or destroyed within 7 working days of receipt of email or garments will be disposed of for the health and safety of staff.