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Returns and Exchanges | Mens Clothing Big and Tall | BC4U

Returns, Exchanges & Refunds

We get it, sometimes something just doesn't work for you and that’s a-okay with us. We offer fuss-free returns and exchanges, with free return shipping for customers in the UK.

 

How do I return my BigClothing4U order?

Step 1: Print your free returns label*

No printer? No problem. Follow the instructions to create a QR code, which you take to either a Post Office branch or Royal Mail Customer Service Point (CSP). They’ll scan the QR code, print the label, which you can then fix to your parcel and drop off while you’re there.

 

*Free returns label available for UK customers only. Those outside of the UK are responsible for return shipping. Send your parcel back to:

 

Unit 1, Ginetta Park
Dunlop Way
Queensway Industrial Estate
Scunthorpe
North Lincolnshire
DN16 3RN

 

Step 2: Include a note in your returns package

Your note should tell our warehouse team whether you would like a refund or an exchange.

 

Step 3: Send it back to us with proof of postage

We strongly recommend that you get proof of postage when returning your order to protect

you, should your parcel get lost on the way back to us.

 

Step 4: Sit back & relax

Sit back and relax knowing that our team will process your refund/exchange as quickly as possible.



*All items must be returned in the original packaging with the original invoice. We do not accept returns for underwear, socks or face masks.

Exchanges:

  • We will send your exchanged goods on receipt of the returned garment.
  • Exchanges are subject to current stock/sizes being available
  • Free return label available for first exchange and any subsequent labels you will be charged £3.99 per label

Refunds

  • We issue all refunds within two working days after processing of the returned garment (can be up to five working days in busy periods)
  • Original postage on all items will not be refunded
  • Refunds will be issued back onto the same credit/debit card or paypal account used to pay for the original garment
  • Order over £60 and get free delivery, if you return goods and the balance is below £60 you will be charged £3.99 and this will be deducted from your refund as this will take you under the free delivery threshold of £60. If you order when a free delivery promotion is active, for example "free delivery over £10 this weekend" and you return goods that bring the refund balance below the qualifying free delivery limit them you will be charged standard delivery at £3.99

Faulty goods

If you have received faulty goods your statutory right will apply. Information regarding the consumer rights act can be found here at Citizens Consumer Advice Website.

 

For more returns, exchanges and refunds information, visit our FAQ’s page.