- Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to Unit 1, Ginetta Park, Dunlop Way, Queensway Industrial Estate, Scunthorpe, North Lincolnshire, DN16 3RN, Alternatively, you can telephone 01724 845 100.
Who are we?
We’re Big Clothing 4 U, one of the the country’s largest clothing retailers dedicated to Big and Tall Men. Big Clothing 4 U is a registered limited company in the UK (no. 09722352.The registered address is Unit 1, Ginetta Park, Dunlop Way, Queensway Industrial Estate, Scunthorpe, North Lincolnshire, DN16 3RN.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you order from us products and services or if you register to receive one of our weekly newsletters.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
- process orders that you have submitted;
- to carry out our obligations arising from any contracts entered into by you and us;
- dealing with entries into a competition;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest
- to you. These may include information about campaigns & promotions of our associated companies goods and services;
- process a job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example for Tax Purposes). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process you orders mailing addresses & e-mails). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the BigClothing4U Family for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online order pages, your order is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
To see how these third party payment processors secure you information:
Sage Pay - www.sagepay.com/security_policy
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. The following conditions apply in any event:
- The store contains over 75% Uptheir brand merchandise
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: [email protected] or telephone on 01724 845 100
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected], or write to us at: Unit 1, Ginetta Park, Dunlop Way, Queensway Industrial Estate, Scunthorpe, North Lincolnshire, DN16 3RN. Alternatively, you can telephone 01724 845 100.
You have the right to ask for a copy of the information Big Clothing 4 U hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the top of web browsers such as Microsoft Internet Explorer or Google Chrome.
Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Our web site may also use the Hotjar web site recording service or similar software. Hotjar may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by Hotjar from the website is for Bigclothing4U internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|Cookie Name||Cookie Description|
|FORM_KEY||Stores randomly generated key used to prevent forged requests.|
|PHPSESSID||Your session ID on the server.|
|GUEST-VIEW||Allows guests to view and edit their orders.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history, if you have asked for this.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|MAGE-CACHE-SESSID||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-STORAGE-SECTION-INVALIDATION||Facilitates caching of content on the browser to make pages load faster.|
|MAGE-CACHE-TIMEOUT||Facilitates caching of content on the browser to make pages load faster.|
|SECTION-DATA-IDS||Facilitates caching of content on the browser to make pages load faster.|
|PRIVATE_CONTENT_VERSION||Facilitates caching of content on the browser to make pages load faster.|
|XMAGENTO-VARY||Facilitates caching of content on the server to make pages load faster.|
|MAGE-TRANSLATION-FILE-VERSION||Facilitates translation of content to other languages.|
|Facilitates translation of content to other languages.|
|Used to distinguish users.|
Our promise to you
- We will not sell or trade any personal information to outside parties
- If you 'opt-in' we will use the information you provide to send you newsletters and details of offers and promotions in which we believe you are interested in or relevant
- By selecting the 'opt-in' option you agree for us to us your email address for relevant email marketing. You always have the option to unsubscribe. Please let us know if you do not wish to receive at any point.
- If you wish to place your order over the telephone all payment, credit or debit card details are taken securely via our online payment terminal sage pay. All our staff who process telephone orders are aware and trained on the data protection act
- Your personal data is kept secure at all times and are team comply with the data protection act
- We do not store you credit or debit card information
ICO Data Protection ZA321162
All rights reserved. No parts of the content of this website may be reproduced or distributed in public, without the prior written permission of the publisher. All images are copyright to their respective owners and are protected under international copyright laws and are protected under international copyright laws. Without prior written permission it is not permitted to copy, download, or reproduce these images in any way whatsoever.
We keep this Policy under regular review. This Policy was last updated in June 2020.