Suits for all Sizes from Big Clothing 4 U

FAQS

Questions for big men 

Klarna! Fancy buy now and pay up to 30 days? Or a spread the cost and pay monthly over 3 - 12 months? (Klarna is available in the following countries UK, Guernsey, Isle of Man and Jersey)

Pay monthly 3 - 12 months or buy now and pay in 30 days interest free

  • 30 days to pay, no fees or interest if you pay within 30 days
  • Spread the cost over 12 months
  • No account sign-up required
  • You must be 18. Subject to financial circumstances.
  • No credit application
  • Receive your goods first, pay later
  • Klarna will email payment instructions to you
  • Easy, just select Klarna at checkout

Who are Klarna?

 Klarna is a payment service provider from Sweden. They take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 100,000 online stores and are very safe to use.

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to Pay After Delivery (with a 14 or 30 day grace period), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. If you do not pay Klarna within the grace period, late fees will apply.

If Klarna gives me the option to Pay After Delivery within 14 or 30 days, does a credit search take place against me?

Neither Klarna nor Bigclothing4u run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry soft search which only you, and no other companies, can see and which does not affect credit scoring.

How does Klarna Pay After Delivery work?

After Bigclothing4u has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it’s typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna’s Customer Service.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Bigclothing4u. All transactions take place via connections secured with the latest industry standard security protocols.

Can I request delivery to an address other than my billing address?

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Why have I not been offered Pay After Delivery?

Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay immediately with debit or credit card (Visa/Mastercard) in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit or credit card.

How do I pay for my order?

If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna’s Customer Service here.

Have you received my payment?

If you pay by card, Bigclothing4u will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

What should I do if I want to cancel my order?

If you would like to cancel your order, please contact Bigclothing4u.

I have cancelled my order. How long will it take until I receive my refund if I paid by card?

As soon as Bigclothing4u have registered your cancellation or your return, the refund will be processed within 5 business days.

With Pay After Delivery, what should I do if I want to return part or all of my order?

If you are close to your Pay After Delivery payment due date, you should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

What happens to my invoice, when I've returned the goods?

Once Bigclothing4u has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your invoice will be closed.

I've received an invoice, but I've not yet received my goods?

With Klarna’s Pay After Delivery, you have either 14 or 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Bigclothing4u to check on delivery. You can also contact Klarna customer service so that we can postpone the due date on your payment.

How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for Klarna to make the repayment. If you have not paid the invoice yet, then the refund will reduce the invoice or cancel it completely.

I still have questions regarding payment, can I speak to someone at Klarna?

Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.

Garment problems 

Q. I have a long body, big stomach and wide chest, what is the best t-shirt to go for?

We are working closely with our supplier Kam, to provide t-shirts that are at least 95cm long. 

Q. I am 6’ 4”and have a large belly and big torso, will your shirts fit?

We would advise you to go for the brand Espionage, as they make their shirt's longer. We have a great range of 2XL to 8XL of longer length shirts from Espionage Clothing

Q. The buckle of my belt digs into my belly, how do I get around it?

The best solution to this problem is going for a smaller buckle, with round edges that will not cut in to your stomach. We have recently added some new elastic round edged belts to cover this problem

Q. Is all you clothing made for the larger man?

We have many different styles of clothing for the larger man, but we have written a page specifically to help with Extra Large Size Menswear

Q. Have I come to the right place for big and tall clothing?

Yes you certainly have, we have a huge range of big and tall large clothing - infact that is all we sell and we have about 40,000 products so you will be spoilt for choice. 

 Stock control

Q. Are all your items in stock?

We have a good stock control system in place, so what you see on the website is what we have in stock.  

 Opening an account

Q. Do I need to register to use the website?

No, you can shop and checkout as a guest, without the need to register. 

Q. What are the benefits of opening an account?

If you open an account our system will store your details, so next time you order it will be easy. For your security we will not store are your credit and debit details. 

Q. I’ve forgotten my password?

Go to the Customer Login page and enter your e-mail address. You will be emailed a link to reset your password.

Payment methods

Q. How can I pay for the items I have ordered?

You can use a Debit or Credit card and also we accept payment via PayPal, bank transfers, telephone or cheque.

Q. When will you take payment for my order?

Once you click the submit button on the bottom of the checkout page, we will contact your bank to take payment if you are paying by Debit or Credit card. We will then email you to thank you for your order and confirm the payment has been taken.

Q. What are the other options for paying, if I do not want to use a debit or credit card?

You can pay over the telephone. We will confirm your order with an email so you know payment has been taken.

We also accept cheques and bank transfers but payment needs to clear first before we send out your garments.

Security

Q. Is it safe to shop on our website?

When you checkout, our system passes your details via a 128 bit Secure Sockets Layer (SSL) encrypted secure page. At the point of entering you card details our system is in a secure mode, to protect your data. 

Check out with PayPal:  PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Can't find the answer to your question? Talk to us about Big or Tall mens clothing we have all the answers!